Why isn’t my student receiving prep work? 


  • The check-in is scheduled on a non-instructional day. Please check your Platform Dates from Setup > Platform Dates to see if this is the case. If so, set your check-ins to be on or off on non-instructional days.
  • The student accidentally clicked out of the prep work. In this case, students can click the Pencil icon or the Arrow icon on the very right of the Week Page to access the prep work again.


  • Since the prep work is only prompted 24 hours before a check-in happens, it might not be time for the student to do the prep work yet.
  • The type of check-in may not have prep work. This should only happen if the check-in is the very first check in or if the Agenda type is Other.
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