How does Summit communicate with families?

Summit communicates with parents who create a Platform account and provide their contact information. These communications may include updates about the Summit Learning Program, privacy and security notices, and responses to customer service requests.

Beginning in the 2018-19 school year, some schools will have the option to allow Summit to send automated text messages at the direction of the school and for educational purposes to parents. Messages will provide information about their student's coursework and academic progress, as well as tips to support their student academically. These messages—sent on average twice per week—will be available in English or Spanish. In schools that implement this text messaging program, parents will be automatically enrolled (if they have given their phone number to their child’s school), but they can opt out at any time.

We developed this feature because our partner schools told us they wanted more ways to communicate directly with parents and give them actionable information to support their child. For example, messages will alert families to upcoming deadlines and provide information about whether students are on track in their courses. Research shows that sending automated text messages to parents can lead to increased grades, attendance, and test results.

To learn more about the research supporting frequent messages to parents, please read: The Underutilized Potential of Teacher-to-Parent Communication: Evidence from a Field Experiment

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