How do I submit a help ticket?

If you’re unable to find the resources you need on the Teacher Guide or in the Help Center, you can submit a help ticket:

  1. From any page, click ic_help_black_24dp_2x.png Help in the lower right corner.
  2. Click Contact Us to open a pop-up window where you can submit your request.
  3. Type in your email address, summary of your request, and detailed description. You can also upload an attachment (ex: screenshot).
  4. Click Send.

Learn more about our tips for submitting an effective help ticket.

We'll respond to all requests submitted before 5:00pm PST Monday-Friday within the same day.

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