Troubleshooting for Clever

Note: The Summit Learning Platform team is currently in the process of improving enrollment through Clever. The instructions below are only for those schools who have already been using Clever. If you're interested in using Clever in 2017-18, stay tuned for updates!

If your school is using Clever, you’ll need to sync the Summit Learning Platform with Clever to ensure that your teachers, students and sections stay up to date. Learn more about preparing to sync with Clever, syncing teacher and student information with the platform, and syncing section information with the platform.
 
Have a question about syncing with Clever? We've put together answers to some of our most frequently asked questions:

Managing Syncing
Managing Teacher Accounts in the Summit Learning Platform and in Clever
Managing Students and Sections in the Summit Learning Platform
Managing Sections in the Summit Learning Platform


 

 

Managing Syncing

Why am I not seeing a teacher/student/section in the Summit Learning Platform?

This teacher/student/section is most likely not in Clever. Check your Clever account dashboard to confirm that the teacher/student/section is there. If the teacher/student/section isn’t there, you’ll have to update your SIS with this information.

I made changes to my SIS. What else do I need to do?

You need to sync your SIS with Clever again, which will then allow the platform to sync with Clever. The platform syncs with Clever each night, so it can take up to a day for your SIS changes to appear in the platform.

 

 


 

 

Managing Teacher Accounts in the Summit Learning Platform and in Clever

Why do teachers in the platform not have any students?

Teacher email addresses in the platform need to match their email addresses in Clever. Check that each teacher in the platform has an email address that matches their email address listed in Clever.

What happens if…

I created a teacher account in the platform, but a teacher exists with the same email address in Clever? The platform will match the teacher’s platform account with the Clever account.

I created a teacher account in the platform, but a teacher exists with a different email address in Clever? You’ll need to match the teacher’s platform account with the Clever account when you sync teachers. Otherwise, this teacher will have two accounts in the platform.

I didn’t create a teacher account in the platform, but that teacher exists in Clever? The platform will automatically add this teacher.

 

 


 

 

Managing Students and Sections in the Summit Learning Platform

Why am I not seeing my course in the platform?

Make sure that the course you plan on using in the platform is matched with a section in your SIS.

Why am I not seeing students in my course in the platform?

Make sure that the course you plan on using in the platform is matched with a section in your SIS. You'll also want to make sure that you've received, and recorded the receipt of, parental consent forms. Keep in mind that students can't log in until their parental consent form boxes are checked off.

I think there might be a mistake with the students and/or sections I'm trying to import. What should I do?

If you import any students or sections with incorrect or missing information, it’s okay! Update the incorrect or missing information in your SIS, then make sure your SIS syncs with Clever again.

 

 


 

 

Managing Sections in the Summit Learning Platform

Why do I need to include course numbers?

The platform needs course numbers in order to match courses in the platform to sections in your SIS. We recommend that all sections of a course have the same course number but a different section number in order to make the process of matching courses easier and more efficient.

 

 


 

 

Still need help?

Contact Clever support at (800) 521-6516 or by submitting a request. You can also browse Clever’s Help Center.

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